Refund Policy

1. Overview

At ClinicWP, we stand behind the quality of our product. This Refund Policy explains our 14-day money-back guarantee, the refund process, and what you can expect if you request a refund for your premium license purchase.

We want you to be completely satisfied with your purchase. If ClinicWP Premium doesn't meet your expectations, we're here to help.

2. 14-Day Money-Back Guarantee

2.1 Guarantee Terms

We offer a 14-day money-back guarantee on all premium license purchases. This means:

• You have 14 calendar days from the date of purchase to request a full refund
• No questions asked – you don't need to provide a detailed reason
• 100% of your purchase price will be refunded
• The refund applies to both new purchases and renewals

2.2 Calculation of 14-Day Period

The 14-day period begins:

• At the time of purchase completion – when your payment is successfully processed
• The exact date and time are shown on your purchase receipt
• The period includes weekends and holidays

2.3 No Questions Asked Policy

We respect your decision and won't pressure you to explain why you're requesting a refund. However, we do appreciate feedback as it helps us improve our product. If you're willing to share why ClinicWP didn't meet your needs, we'd be grateful for your input.

3. Eligible Purchases

The following purchases are eligible for our 14-day money-back guarantee:

3.1 New License Purchases

• First-time purchase of ClinicWP Premium license ($19/year)
• Full refund available within 14 days of purchase

3.2 License Renewals

• Renewal of an existing premium license
• Full refund available within 14 days of renewal payment
• Your license will revert to its previous expiry status before renewal

4. How to Request a Refund

Requesting a refund is simple and straightforward:

4.1 Step-by-Step Process

1. Contact Us

   Send an email to hello@clinicwp.com with the subject line "Refund Request"

2. Provide Required Information

   Include the following in your email:

   • Your full name
   • Email address used for the purchase
   • License key (found in your account dashboard or purchase confirmation email)
   • Order number or transaction ID (if available)
3. Confirmation

   We'll confirm receipt of your refund request within 24-48 hours (business days)

4. Refund Processing

   Once approved, your refund will be processed according to the timeline in Section 6

5. What Happens After a Refund

Here's exactly what happens once your refund is processed:

5.1 License Deactivation

• Immediate Effect: Your premium license key will be deactivated
• Premium Features Locked: All premium features will be immediately disabled on your WordPress installation
• No Access to Updates: You will no longer receive premium plugin updates

5.2 What You Keep

5.3 What You Lose

5.4 Your Data

• Data Preservation: All your data (patients, appointments, examinations) remains intact
• No Data Loss: You won't lose any information when reverting to the free version
• Re-upgrade Option: If you purchase a new license in the future, all your data will still be there

5.5 Plugin Functionality

After a refund:

• The ClinicWP plugin will continue to work with free features
• You'll see a notice in your WordPress dashboard indicating your license status
• Premium feature menus will be visible but locked with upgrade prompts
• You can continue to use the plugin indefinitely with free features

6. Refund Processing Time

6.1 Our Processing Time

Once we receive your refund request:

• Initial Response: Within 24-48 hours (business days)
• Approval & Processing: Within 2-5 business days
• License Deactivation: Immediate upon approval

6.2 Payment Method Return Times

After we process your refund, the time it takes to appear in your account depends on your payment method:

Note: We have no control over how long your bank or payment provider takes to process the refund. If you haven't received your refund after the expected timeframe, please contact your bank or payment provider first.

6.3 Refund Confirmation

You will receive:

• Email confirmation when your refund is approved
• Email notification when the refund is processed
• Transaction ID for your records

7. Non-Refundable Items

The following situations are not eligible for refunds:

7.1 After 14-Day Window

• Refund requests made more than 14 days after purchase
• The 14-day period is strictly enforced and cannot be extended
• We recommend testing the premium features thoroughly within the first 14 days

7.2 Expired Licenses

• Licenses that have already expired cannot be refunded
• You must request a refund while the license is still active (within 14 days of purchase/renewal)

7.3 Previously Refunded Accounts

• If you've already received a refund in the past and repurchase, you're still entitled to the 14-day guarantee
• However, patterns of repeated refund abuse may result in refusal (see Section 8)

7.4 Third-Party Services

• We cannot refund costs related to third-party services, hosting, or development
• We only refund the ClinicWP Premium license fee itself

8. Refund Abuse Prevention

While we offer a generous refund policy, we must protect against abuse to ensure fairness for all customers.

8.1 What Constitutes Abuse

The following patterns may be considered refund abuse:

• Purchasing, using for 13 days, requesting refund, then repurchasing repeatedly
• Multiple refund requests from the same individual or organization
• Requesting refunds after extracting significant value from premium features
• Using the plugin for a project, then requesting refund after project completion
• Coordinating with others to abuse the refund policy

8.2 Our Response to Abuse

If we detect a pattern of refund abuse, we reserve the right to:

• Deny future refund requests
• Deny future purchase attempts
• Terminate your account
• Take legal action if necessary

8.3 Fair Use Expectation

We trust our customers to use this policy fairly. The 14-day guarantee is meant for legitimate evaluation of the product, not as a way to use premium features for free.

9. Chargebacks and Disputes

9.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us first:

• We offer a generous 14-day refund policy
• Chargebacks cost us significant fees and hurt our business
• We're committed to resolving any issues directly with you
• Chargebacks damage our merchant account standing

9.2 Consequences of Chargebacks

If you initiate a chargeback instead of requesting a refund:

• Your license will be immediately deactivated
• Your account will be suspended
• You will be banned from future purchases
• We may dispute the chargeback if it's unwarranted

9.3 Legitimate Chargebacks

We understand that chargebacks are sometimes necessary for:

• Unauthorized transactions
• Billing errors
• Fraudulent charges

In these cases, please still contact us first so we can investigate and resolve the issue quickly.

10. Special Circumstances

10.1 Technical Issues

If you're experiencing technical problems:

• Contact our support team before requesting a refund
• We're committed to helping you resolve technical issues
• Most problems can be fixed with proper support
• If we cannot resolve the issue, we'll honor a refund even outside the 14-day window

10.2 Compatibility Issues

If ClinicWP is incompatible with your setup:

• Check our system requirements before purchasing
• We'll work with you to find a solution
• If incompatibility cannot be resolved, we'll provide a refund

10.3 Extenuating Circumstances

We may consider refunds outside the normal policy for:

• Serious illness or medical emergencies
• Natural disasters affecting your business
• Other extraordinary circumstances

Contact us to discuss your situation. We'll do our best to accommodate legitimate hardships.

10.4 Duplicate Purchases

If you accidentally purchased multiple licenses:

• Contact us immediately
• We'll refund the duplicate purchase regardless of the 14-day window
• Keep one license active if you wish

11. Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM CET (Central European Time)
Saturday - Sunday: Closed

Note: Refund requests submitted on weekends or holidays will be processed on the next business day.